Activation

Support

Go-Live

We have supported over 400+ Go-Lives, including some of the largest implementations in the country, with our veteran team of professionals, proprietary processes, and proven methodology. Whether you need support for your Go-Live on site, 100% remote, or with a hybrid model, our screen-sharing technology makes it easy to customize your experience.

Train and prepare your team either onsite or remotely to ensure your staff is up to speed on the day of Go-Live. We deploy a structured, yet flexible, approach that allows you to address the technical challenges a Go-Live can present. Our tools manage your budget with a daily view of your labor costs.

medSR, formerly known as MedMatica and Santa Rosa, has observed a notable uptick in client satisfaction since the previous year.
Clients emphasize that the firms’ initial planning plays a pivotal role in achieving success in this domain. This strategic approach enables the firms to comprehensively grasp the required resources and subsequently ensures the placement of the most qualified individuals. According to KLAS, clients specifically commend the effectiveness of pre-planning walk-throughs, which help identify needs and provide valuable best practices.
We have an A average when it comes to customer experience.
Over the past year, medSR clients have noted a substantial enhancement in satisfaction levels, attributing it to the firm’s adept execution of engagements. This improvement is particularly evident in the seamless coordination facilitated by the provision of high-quality resources. Clients also highlight the positive impact of strong partnerships and active executive involvement, further contributing to the overall success of engagements.

One analyst stated, “medSR did a great job of finding us resources for go-live support. They found great people, and we were very happy. The executives are always very involved and accessible. We have worked with the firm for a while, and we have a very strong partnership with them.”

KLAS research “Go-Live Support 2022: Matching the Right Firm to Your Implementation Needs” Performance Report, May 2022, Page 16.

Education & Training Solutions

Customized e-Learning that supports necessary clinician/physician adoption and satisfaction

Activation as a Service

Our proprietary program provides extended continuity, preferred pricing, and long-term assurance

Go-Live Support & Optimization

Highly experienced and orchestrated at-the-elbow or remote support for an optimal Go-Live

Exemplary Talent

Using a 5-star rating system, we ensure resources have the specific module expertise and 60% of our consultants have a clinical background.

Unparalleled Experience

Our team has the proven success in the largest and most challenging Go-Lives and is an invaluable extension of your own support team.

Financial Rigor

We provide accurate and timely reporting and billing giving you continual visibility of cost control throughout the entire project.

Proprietary Tools

We work elbow-to-elbow with your end-users on-site or virtually using our live chat, video chat, or co-browsing technology.