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Premier Healthcare IT and Operations Consulting

Bringing together the power of industry professionals and cutting-edge technology to transform healthcare organizations.

Services

Bettering Healthcare Through Premier IT And Operations Consulting

We are a leading team of industry professionals helping you confidently navigate the increasing pressures of the healthcare industry with our full lifecycle of services.

We have the deep and diversified knowledge to guide you through your healthcare journey from IT system selection and end-user training to revenue cycle optimization.

Technology Transformation

Advisory Services

Activation Services

Revenue Cycle Management

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Expertise

MEDITECH

Our management team and professional consultants offer extensive MEDITECH and operational experience that not only meet client objectives but exceed expectations in a cost-effective manner. The medSR team strives to build long-term business relationships by consistently delivering responsive and reliable services tailored to support individual client specific needs. Implementations span all MEDITECH platforms (Expanse, 6.1, 6.0, Client/Server, and MAGIC) and include project management, SMEs, IT staffing, interim leadership, Training, and Activation.

MEDITECH

medSR, formerly Santa Rosa Staffing, a leading national provider of management consulting and information technology services, has the following expertise:

  1. MEDITECH READY-Certified Company
  2. Exceptional knowledge and hands-on experience with MEDITECH READY implementations and MaaS implementation support processes
  3. Providing top-notch services in the MEDITECH market for over 30 years
  4. 100% success rate with over 80 successful MEDITECH conversions and implementations so far
MEDITECH
REVENUE CYCLE MANAGEMENT

medSR offers Revenue Cycle Management Process Improvement Services to help healthcare organizations optimize business processes and meet revenue objectives. These services are scalable and flexible to meet your immediate needs.

PROCESS IMPROVEMENT SERVICES

Our team of highly experienced Revenue Cycle professionals are here to help your organization through the journey to Revenue Cycle excellence. Our focus is on process improvement, AR reduction, and patient satisfaction as well as optimizing current and future technology tools.

REVENUE CYCLE
MANAGEMENT

Driven BY

Client Success

medSR has maintained a top-notch record of successful advisory and implementation since the very first day. With integrity, reliability, and focus, our aim is to not only strengthen but boost the efficiencies of our clients through tailor-made solutions. Some of our valuable clients are as follows:

Testimonials

See what our clients say

With a leading team of industry experts, we only settle for 100% client satisfaction. Our clients prefer us because our team is led by experts with years of experience.

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I appreciated that Meg [medSR Manager of Professional Services] would check in routinely to make sure that our needs were being met and that we were taken care of. It has been great teamwork."

Owensboro Health

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medSR was valuable and instrumental in assigning a team of resources during our implementation of Cerner Millennium. They provided us with quick turnaround times, creative resourcing, and excellent consultants throughout the course of the project. They were also very proactive in making sure that positive consultant results were being delivered. We could not recommend them with more assurance to anyone considering healthcare IT needs on any project, large or small."

Good Shepherd Rehabilitation Hospital

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AP and Supply Chain staff have never been more in sync. We went from over 500 PO exceptions to under 30 in less than six months. This cleaned up our month-end process dramatically, allowing us to close faster and with greater confidence in the accuracy of our numbers."

Lesa Hawkins, Finance Controller
East Tennessee Children's Hospital

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Moving to MEDITECH Expanse was a risk that we had to take as an organization for our long-term viability. medSR was a true partner in this project and were vital to our success.“

Jim Papadakos, CFO
Signature Healthcare

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Our goal was not a new system; it was to use the implementation of the new system to transform our organization; to improve quality and provide a unified patient record to better serve our patients and providers. medSR helped us align those goals and achieve that through our Expanse implementation.”

Mark Brookman, CIO
Med Center Health

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The team provided exceptional leadership as well as a clear vision of the course to achieve our goal of standardization and integration. We needed a partner that could provide knowledgeable resources as well as proven experience to reach our goals. medSR was the partner we needed to bring our organization to the next level of transformation.”

Jesse Diaz, Vice President/CIO
Phoebe Putney Health System

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Our medSR consultant was fantastic. She was by far the best consultant we have ever had. The team loved her and we were sad to see her go. She was a great help to our organization!"

Main Line Health

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FAQs

Frequently Asked Questions

We deliver quality healthcare IT services while adding value to our clients and the people they serve. We ensure honesty and integrity and place only the best resources needed to meet the client need.

Efforts to transform an organization's technology systems work, including the net-work architecture, the hardware and software, as well as how data is stored and accessed, which affects people, processes, and technology.

While our primary focus is the United States, our consultants have worked for organizations in Canada, Bahamas, and the United Kingdom.

Our goal is to be vendor agnostic. Our certification in MEDITECH raises us to the top tier within EMR firms, we also have consultants that support Cerner McKesson, Siemens, and AllScripts and other systems such as Workday, Lawson, and Oracle. Our Revenue Cycle managed services and consulting can work on any platform.

We view the customer as both the patient and providers. We support process redesign in the Access Care areas that facilitates timely scheduling of appointments, financially clearing accounts and clear communication of expectation to patients prior to service. For providers, we help improve the order to schedule process as well as streamlining the patient arrival experience.

This is quite the debate! While most think of Hattie B’s, Prince’s Hot Chicken is definitely in the mix.

Full implementation of an EHR system can take several years, and we have been there to support our clients the entire length of the project. Activation Service's projects can range in size, but our largest project involved over 1,200 consultants.

IT departments have consulting needs from strategic planning and vision creation, system implementation, staff augmentation, and special projects. Our consultants can cover the entire gamut.

The medSR team strives to build long-term business relationships by consistently delivering responsive and reliable services tailored to support individual client specific needs. Implementations span all MEDITECH platforms (Expanse, 6.1, 6.0, Client/Server, and MAGIC) and include project management, SMEs, IT staffing, interim leadership, Training, and Activation.

medSR provides strategic, IT processes to identify how to best run your IT organization. Our experts have been in lead IT roles in healthcare. This experience is used to help you develop future year planning, system reviews, planning and forecasting of future needs, operational review, and organization alignment. All of this support to ensure that you have the business outcomes to drive performance.

ISMP is our partnership with you to support your IT initiatives through a collection of our assessment tools, access to our experts, and even providing staffing support of executive level (CIO, CTO, etc.) placements on either a full-time or interim basis.

Business Intelligence and Analytics (BI&A) assistance from medSR can walk you through strategy, planning, assessment, governance, and analytics of your data. Your data owner will be able to support decisions by using analytics and dashboards to share with stakeholders.

medSR brings seasoned industry experts in all the major areas of Revenue Cycle Management, including Access Care, Revenue Integrity, and Business Services. We focus on process and root cause analysis to support long term sustained results. We help clients solve difficult business issues, either in a single area or across the Revenue Cycle Organization. We can provide strategic advice and help turn suggestions into implementation.

AR Backlogs have a significant impact on the revenue cycle, causing financial concerns for providers. Our team helps your organization reduce outstanding AR, liquidate it, and identify root cause issues that have delayed payment. We can provide partial or full staff augmentation and RCM outsourcing.

Revenue Cycle Management is the financial backbone of any healthcare organization. Sound RCM Management provides known and steady cash flow into an organization while maintaining low levels of revenue reduction (denials). RCM is critically important to the customer experience. On the provider side, who is also a customer, RCM helps patients are scheduled and seen, and orders process in an expeditious manner.

Facilities should perform a full CDM and Charge Capture Review every 2-3 years. Facilities have a false sense of security if they utilize CDM review software. That only checks what is on the CDM. We go deeper interviewing department heads and providers to align services performed to those on the CDM. We audit through the billing process to ensure services performed are truly billed as appropriate to third party payer.

Can medSR provide full RCM outsourcing ?
medSR has the capability to provide full or partial outsource services both on and off-shore. Unlike many other RCM firms, our offshore resources are our employees. The RCM employees go through a rigorous training and QA program before they can begin work on client accounts. We can provide resources to support Access Care functions, coding, billing, follow-up and denial resolution. We have over 200 certified coders to augment client staffing needs.

medSR RCM Consulting is flexible only providing the services you require. We can assess and make recommendations on all or parts of the Revenue Cycle. We can help client develop a future state roadmap that can be implemented in phases if required. Our assistance goes beyond a written report, our consultants are trained in change management, so they can help clients implement our mutually agreed to recommendations, to achieve long term sustained results.

The medSR RCM Consulting Practice is system agnostic. We can work across any of the major Revenue Cycle products as well as bolt on applications. We are familiar with most claim editors, verification, authorization, and denial management tools.

medSR brings peace of mind with our nationally acclaimed Activation Solutions. We have supported over 400+ go-lives, including some of the largest implementations in the country and across all major EHRs. Our turn-key activation solutions, veteran team of professionals, and proven methodology reduces the risk and stress of activations (big bang or phased) while helping maximize the benefits. We also are ranked highly in Activation Support by KLAS!

medSR has a 4000+ database of consultants, all rated with our module-specific 5-star rating system. We work with our clients to determine the skillsets needed and only roster consultants that have been highly rated in those skills.

We know proper training is essential to the success of your Go-Live. A successful training program depends on a well-timed, hands-on curriculum delivered by excellent trainers. medSR provides the training plan and Certified Trainers needed to deliver the optimal training for your end-users. We ensure you receive the best training for the largest number of end-users.

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